Your roof is leaking in Buffalo: what should you do first?
Contain the water, move valuables, and photograph the damage. Call your insurer or agent promptly and follow up in writing. Get a temporary fix such as a tarp and keep receipts; DFS says protective costs are generally covered. Don't make permanent repairs until the insurer inspects.[1] If an ice dam is the cause, see our ice dam guides.[2]
In winter, leaks along exterior walls or near the eaves are often ice dams: meltwater backs up behind ice at the roof edge.[2] Other common sources are flashing at chimneys and vents and wind-lifted shingles.[4][3] Extension advises not repairing interior finishes until walls are dry and the cause is fixed.[2]
Sources retrieved October 16–20, 2026. Cost figures are published national averages, not quotes and not WNY-specific. This guide is general information, not legal or insurance advice.
Talk to a local roofer
Get itemized written quotes from contractors who know Western New York winters.